Privacy Policy

Last updated: January 2026

Stump Masters Jax ("we," "us," or "our") is a veteran owned stump grinding and stump removal service based in Jacksonville, Florida. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information.

This Privacy Policy explains how we handle information submitted through our Facebook/Instagram Instant Forms, our website lead forms, and any other communication channels where you provide your information.

1. Information We Collect

We collect the following types of information when you submit a quote request or contact us:

• Name
• Phone number
• Email address (if provided)
• Service location or neighborhood (if provided)
• Details about your stump removal project
• Any additional information you choose to share

We may also collect basic technical information from our website (such as browser type or general analytics data) to improve user experience.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To contact you with a quote for stump grinding or removal
• To follow up on your inquiry
• To schedule service
• To provide customer support
• To improve our services and communication
• To send updates related to your project or request

We do not use your information for unrelated marketing or share it with third parties for their own advertising.

3. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, such as:

• Scheduling tools
• Payment processors
• Customer communication platforms

These partners are required to protect your information and use it only for the services they provide to us.

4. How We Protect Your Information

We take reasonable steps to protect your information, including:

• Secure storage of customer data
• Limited access to information (only authorized personnel)
• Use of reputable tools and platforms for communication and scheduling

While no system is 100% secure, we work to safeguard your information to the best of our ability.

5. Your Choices and Rights

You may request at any time to:

• Update your information
• Correct inaccurate information
• Have your information deleted
• Ask how your information has been used

6. Data Retention

We retain customer information only as long as necessary to:

• Provide quotes
• Complete scheduled work
• Maintain accurate business records

You may request deletion at any time.

7. Cookies and Website Tracking

If you visit our website, basic analytics tools may collect non personal information such as:

• Pages visited
• Time spent on site
• Device type

This helps us improve our website and customer experience.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions or would like to update or delete your information, you can contact us at: